Shipping policy

At SYLVREX, we want your gear to reach you as quickly and safely as possible. Please read the details below regarding our shipping process.

Order Processing

• Orders are typically processed within 2–3 business days after they are placed.

• Once your order is processed, it is handed over to our shipping partner, Shiprocket, for delivery.

Shipping Charges

• For orders up to ₹2,000, a flat delivery fee of ₹99 applies.

• Orders above ₹2,000 qualify for free shipping within India.

Delivery Time

• Delivery usually takes up to 1 week, depending on your location and the delivery agent’s schedule.

• Please note that delivery times are estimated and may vary due to factors outside our control, including carrier delays, weather, or other unforeseen circumstances.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can use this tracking number to monitor your order’s progress directly through Shiprocket.

Shipping Restrictions

• Currently, we only ship within India.

• We are not responsible for delays caused by the carrier or events outside our control.

Customer Support

• If your order hasn’t arrived within the estimated timeframe, or if you have any concerns about delivery, please contact us at contact@sylvrex.com.

• Our team will work with Shiprocket to resolve any shipping issues as quickly as possible.